Subject: Tech Support Candidate - Mohd Sadik
From: Mohd Sadik <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 1 Nov 2021 08:23:33 -0400

| | Tech Support Test

Name | Mohd Sadik
E-mail | [email-masked]
Phone Number | (011) 9729321879
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | DESIGNPLUS ARCHITECTURE | Senior IT Executive | Currently Working | 40k
Previous Employer 1 | NSB BPO Solution Pvt. Ltd. | Desktop Support Engineer | 31 march 2017 | 29k
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

following steps i will perform:-
1st check the spelling i've typed in search engine.
2nd is my internet connection is working or not.
3rd is the site is blocked on browser.
last will call my IT engineer to help me in opening the website.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1st i will power on my Bluetooth speaker.
2nd i will do my speaker on Bluetooth mode.
3rd i will go my mobile Bluetooth setting.
4th i will check my speaker Bluetooth name
5th after i will identified my speaker name then i will do connect .

What according to you makes you a good candidate for customer service or technical support job? | Technical Support.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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