Subject: Tech Support Candidate - Akash Bansal
From: Akash Bansal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 1 Nov 2021 07:29:11 -0400

| | Tech Support Test

Name | Akash Bansal
E-mail | [email-masked]
Phone Number | (91) 8882765038
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Burari sant nagar
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | N/A | | |
Previous Employer 1 | Bajaj finance limited | Sales officer | Aug2021 | 3
Previous Employer 2 | N/A | | |

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.Free up RAM by closing other open programs.
2.Restart the software.
3.shut down and restart your computer.
4.scan for viruses and malware.
5.Boot up in safe mood.
6.Look for software patches.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Trun on Blutooth of your mobile phone.
2.Turn on Bluetooth device and connect it with your device by its name than a sound comes your device is ready to pair.

What according to you makes you a good candidate for customer service or technical support job?

1.Good knowledge of products or service you are providing.
2.Good communication skills.
3.Having patience to understand whats customer want it.
4.Active listening and problem solving.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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