Subject: English Language Test - Tanya Sehgal
From: Tanya Sehgal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 1 Nov 2021 06:23:58 -0400

| | Foreign Language Screening Test

Name | Tanya Sehgal    /  (+91) 8700439097    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi,

Hope you are doing well. We received your email regarding the status of your order of a hand bag (order no. 123). The order was shipped by us and handed over to the courier company on the same day. Unfortunately the courier wasn't able to track down your address as it might have been incorrect. They also tried to reach you on the contact number you provided but it was unreachable.

We are sorry for the inconvenience you are facing. Kindly get back to us with the correct details so we can process your order further. Happy shopping!

Babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

We are sorry to know that your experience with us has been less than perfect. We would like to assist you in any way we can. We have received your complaint and we would like to take you through the next step to resolve the issue. According to the company policy, we would like you to provide us with pictures of the cabinet that our team installed. After that our team would review the situation and we would get back to you at the earliest. Hope you have a great day.

Homebox Team

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