Subject: English Language Test - Diksha Dhiman
From: Diksha Dhiman <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 1 Nov 2021 05:39:46 -0400

| | Foreign Language Screening Test

Name | Diksha Dhiman    /  (91) 8510861770    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Mrs. Smith,
I am writing this in response to the enquiry about your order. We have checked order details that you placed about 14 days before, and we came to know that the address is not available for the service.
So, we request you to go through the address details once and check if there is any discrepancy  as soon as possible so that we could reach you in time.
We apologise for the inconvenience and late delivery too.
Yours sincerely
Diksha

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Mr. Abdul,
I am writing this to apologise for the inconvenience that you faced due to inappropriate product service by our company.
Our team pack every product properly but if then also you have got the inconvenience of scratches on your product, we are ready to compensate for this.
We have a company policy for customers’ service products to be exchanged within 6months if any unquestionable discrepancies occur. We give a warranty of atleast 6 months for exchange of any item you purchased , conditionally the invoice must be attached by the customer.
We once again apologise for the inconvenience.
Yours sincerely
Diksha

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