Subject: English Language Test - dharmesh kumar
From: dharmesh kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 1 Nov 2021 04:49:58 -0400

| | Foreign Language Screening Test

Name | dharmesh kumar    /  (88609) 74749    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello sir

I would like to inform you that the address which was provided by you to us was found to be incorrect so I would request you to please provide the exact current address on which on your courier has to be delivered.

Thanks and Regards

Dharmesh Kumar

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Abdul,

We apologize  for the inconvenience caused to you. During transportation sometimes the product gets defective so we will replace it from our side.

Thanks and Regards

Dharmesh Kumar

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