Subject: English Language Test - Mehul Kumar
From: Mehul Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 1 Nov 2021 04:10:49 -0400

| | Foreign Language Screening Test

Name | Mehul Kumar    /  (201009) 9873027802    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi,
We received your order for a hand bag 14 days back. We shipped your order to the courier company. The courier company tried to deliver your order at your given address but the address was incorrect.
Please provide us the correct address so we can deliver your order as soon as possible. You can mail Or call us on the customer care number for the address verification.
Thankyou
Team babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,
Sorry for the inconvenience. As per your complaint you want to return Or replace your TV cabinet. Before we proceed further we need to see the scratches you are talking about. So could you please click some pictures of your TV cabinet where the scratches are visible and send us on the given mail. Also you must share the pictures of TV cabinet when the order was received by you.
Thankyou
Team babyshop.com

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