Subject: Tech Support Candidate - Vijay Singh Adhikari
From: Vijay Singh Adhikari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 1 Nov 2021 04:06:29 -0400

| | Tech Support Test

Name | Vijay Singh Adhikari
E-mail | [email-masked]
Phone Number | (+91) 7828813301
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Bhopal
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | Na | Na | Na
Previous Employer 1 | Amazon | Delivery Support Liaison | 15 june | 17605
Previous Employer 2 | Dc tecs | Digital Marketing trainee | 30 june | 5000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | If a website is not opening than its due to internet or due to the cache memory of the browser. Check internet whether it's working or not. And if it's working then clear the cache memory of the browser by opening settings of the browser.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First, press the power button of the bluetooth and then turn on your mobile bluetooth. Pair your mobile device with the bluetooth speaker with the designated name. When it gets paired enjoy the music.
What according to you makes you a good candidate for customer service or technical support job? | For being a good customer service job, the person should be a good listener and able to give an answer to a requested problem. So, I have both the quality i.e., I can give a proper solution for a question or problem and also a good listener.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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