Subject: English Language Test - Pankaj Shakya
From: Pankaj Shakya <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 1 Nov 2021 03:52:26 -0400

| | Foreign Language Screening Test

Name | Pankaj Shakya    /  (91) 7000754192    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi,
Firstly, we would like to say sorry for the inconvenience.
When you placed the order, same day we sent it to the courier service. When your complaints us related to the delay shipment. We called to the courier service provider. He told me to the reason for the delay. According to him, the address which mention were wrong. That's why your courier could not deliver.
For that reason, the product were shipped late.
Please, Tell us your address.
Thanks and regards
Pankaj Shakya
babyshop. Com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,
Firstly I would like to say sorry for the inconvenience.
I registered your complaint, regarding scratches on the T. V. Unit.

Homebox Team will reach you shortly for replacement of TV unit.

Thanking you
Homebox Team

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