Subject: Tech Support Candidate - Rajesh Singh Yadav
From: Rajesh Singh Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 1 Nov 2021 03:18:38 -0400

| | Tech Support Test

Name | Rajesh Singh Yadav
E-mail | [email-masked]
Phone Number | (+91) 9883844226
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Howrah
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Techmahindra | Customer service associates | NA | 15000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Will Check my internet connection is active or not.if it is then will close the web browser and reopen it again
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Open mobile bluetooth settings.Activate the bluetooth and search for bluetooh speaker name and tap on it to connect.
What according to you makes you a good candidate for customer service or technical support job? | I have the experience and expertise in the area of customer support And i can help customers by providing timely, attentive, upbeat service to a customer, and making sure their needs are met in a manner that reflects positively on the company or business.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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