Subject: Tech Support Candidate - Shivangi Sharma
From: Shivangi Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 1 Nov 2021 03:15:32 -0400

| | Tech Support Test

Name | Shivangi Sharma
E-mail | [email-masked]
Phone Number | (971) 3566832
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gwalior
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | N/A | | |
Previous Employer 1 | N/A | | |
Previous Employer 2 | N/A | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly, I just recheck my internet connection.
Then, restart or shut down my device. If problem not fixed then i take the help of google and check how to resolve the issue.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Firstly, ON both the Bluetooth speaker and Bluetooth of my device. Then, pair both of them.

What according to you makes you a good candidate for customer service or technical support job?

Good communication skills.
Patiently listen customer problems.
Accountability.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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