Subject: Tech Support Candidate - Parameshwari Gonela
From: Parameshwari Gonela <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 1 Nov 2021 03:03:46 -0400

| | Tech Support Test

Name | Parameshwari Gonela
E-mail | [email-masked]
Phone Number | (91) 9014971601
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Masab tank
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Magnasoft consulting pvt ltd | GIS engineer | 30th october | 15000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

See if the Problem Is on Your end
Browse a Cached Version of the Page. ...
Disable Add-Ons and Other Interfering Software. ...
Check Another Browser or Incognito Window. ...
Fix Your DNS.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Swipe down from the top of the screen.
Touch and hold Bluetooth .
Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More. Refresh.
Tap the name of the Bluetooth device you want to pair with your device.
Follow any on-screen instructions.

What according to you makes you a good candidate for customer service or technical support job?

Problem-Solving Skills. The number one skill you need to excel in customer service is problem-solving. ...
Clear Communication. ...
Friendly Attitude. ...
Empathy. ...
Business Acumen. ...
Product/Service Knowledge. ...
Strong Time Management.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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