Subject: Tech Support Candidate - Meraj Khan
From: Meraj Khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 1 Nov 2021 03:01:19 -0400

| | Tech Support Test

Name | Meraj Khan
E-mail | [email-masked]
Phone Number | (+91) 7897785088
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Teleperformance | Customer Service associate | 19 June 2021 | 13056
Previous Employer 2 | SCC Amazon | Customer Service associate | 3 February 2021 | 21575

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all i will restart my system after that if not able to open then clear my cache and history, then not able to open, i will fix errors and take help from my buddy or support team
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First of all open Bluetooth setting in phone and open Bluetooth speaker as well after that search for new device and check Bluetooth speaker name and tap to pair for the same

What according to you makes you a good candidate for customer service or technical support job?

I have relevant skills and knowledge in customer service as well as experience in same field.
I can handle customer politely with emphatic manner and help them to resolve their issues and query as soon as possible.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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