Subject: English Language Test - Kasami Shaba Kausar Abulala
From: Kasami Shaba Kausar Abulala <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 1 Nov 2021 02:58:43 -0400

| | Foreign Language Screening Test

Name | Kasami Shaba Kausar Abulala    /  (+91) 9899708007    / [email-masked]
Whats your first language | English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | Thank you so much for contacting. We are sorry to inform you that there is delayed from courier end and as per courier partner there was a mistake in address which you had mentioned while placing the order. Plz confirm your address and pin code before placing order so that you can get your products on doorstep easily.
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. | Thank you for contacting Abdul. As you have mentioned that it was already been installed by technician. This TV cabinet does not comes under refund policy but if you want replacement then there will be the technician visit if the technician will approve  the replacement you will be able to replace the product.

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