Subject: Tech Support Candidate - Rajat Kumar
From: Rajat Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 1 Nov 2021 02:32:55 -0400

| | Tech Support Test

Name | Rajat Kumar
E-mail | [email-masked]
Phone Number | (132103) 9896219884
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Panipat
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Octopus tech | Csa | 7 August | 15 k
Previous Employer 2 | tele performance | csa | 7 July | 18 k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all I will refresh the page. and if still problem persist then i clear all the history and cookies and again load that page and again run the website. Then sure that problem will solve.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First of all open bluetooth of my mobile
Now select the device which is my speaker bt name and after that connect the speaker name.

What according to you makes you a good candidate for customer service or technical support job? | I have experience to understand and solve customer queries to give customer genuine and reliable solutions to their problems.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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