Subject: English Language Test - Mohd Bilal
From: Mohd Bilal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 1 Nov 2021 02:29:12 -0400

| | Foreign Language Screening Test

Name | Mohd Bilal    /  (+91) 8266871611    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi Jane,

I understand your frustration. For some customers, a lack of phone support is a deal breaker, and that’s completely understandable, but it’s not something we offer at this time.

I want to help you get you the answers you need, and we can definitely get that done by email, but I will need your help.

If you can provide the following information, that will help us track down what’s happening and figure out the best way forward

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Jane,

I understand your frustration. For some customers, a lack of phone support is a deal breaker, and that’s completely understandable, but it’s not something we offer at this time.

I want to help you get you the answers you need, and we can definitely get that done by email, but I will need your help.

If you can provide the following information, that will help us track down what’s happening and figure out the best way forward

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