Subject: Tech Support Candidate - Shivam Upadhyaya
From: Shivam Upadhyaya <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 1 Nov 2021 02:24:51 -0400

| | Tech Support Test

Name | Shivam Upadhyaya
E-mail | [email-masked]
Phone Number | (+91) 8755089827
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Agra
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Edukyu pvt. Ltd. | BDE | 10/10/2021 | 27500
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will check my internet connection. Disconnect it and connect it again and still if the error comes I will try to restart the computer and try for it again.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on the bluetooth of speaker and turn on the bluetooth of mobile and then search the device name and pair it.
What according to you makes you a good candidate for customer service or technical support job? | My communication skills and I am technically using computers and laptops from young age.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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