Subject: Trainer Candidate - Karishma Thapa
From: Karishma Thapa <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 1 Nov 2021 02:00:47 -0400

| | Tech Support Test

Name | Karishma Thapa
E-mail | [email-masked]
Phone Number | (91) 9999752511
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | OLX India | Training and Quality Lead | | 73K
Previous Employer 1 | Saburi TLC | Deputy Manager | | 52
Previous Employer 2 | Free lancer | | |

If Selected, how much time do you need to join? | immediately
Please briefly describe your work experience specifically in training? | New Hire/L&D / Soft skills/TTT/Performance Improvement/ Upskill and Cross Skill Training along Content Development/ TNI and TNA/ Training Calendar/ Complete Training Cycle
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | Situation haven't been challenging however every situation is an opportunity which provides us with areas to improve and inculcate new methods for Learning and Development
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good Customer service is a basic parameters we got to meet, as the Customers expectation is of the same however Great Customer Service is when we go an extra mile with resolution, education along with Compassion
What according to you makes you a good candidate for this position? | An enriched experience in Training and Development, receptiveness towards feedback, ideas and new learnings, eagerness to not only impart knowledge but always look for new learnings and Change is Constant. We have to be dynamic
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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