Subject: Tech Support Candidate - Ashish Saini
From: Ashish Saini <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 1 Nov 2021 01:59:26 -0400

| | Tech Support Test

Name | Ashish Saini
E-mail | [email-masked]
Phone Number | (+91) 9897612999
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Sector 52
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Byjus | PSA | 01 June 2021 | 27500
Previous Employer 2 | TechM | CSE | 12 Sept 2019 | 14500

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1st - Let's figure out where the problem with(Check Internet connection also)

2nd - I will clear my Cache / Cookies
3rd- Restart the browser
3rd- If website opened then its good otherwise try to open the website in different browser
4th - If opens then good otherwise website is down

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1 - Switch on the bluetooth mode of both devices

Step 2- Go with mobile bluetooth setting and click on add new device

Step 3- Find the bluetooth name of speaker on phone display

Step 4- Click on speaker name to pair new device

What according to you makes you a good candidate for customer service or technical support job?

1. Communication Skill
2. Self Control
3. Patient
4. Active listing
5. Presence of Mind
6. Energetic Voice & Confidence

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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