Subject: Tech Support Candidate - Karthick Selvaraj
From: Karthick Selvaraj <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 31 Oct 2021 23:32:29 -0400

| | Tech Support Test

Name | Karthick Selvaraj
E-mail | [email-masked]
Phone Number | (+91) 9884576231
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Chennai
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | CGI inc | System engineer | Na | 30000
Previous Employer 1 | Cms it services | Desktop support engineer | Na | 11000
Previous Employer 2 | Sm technologies | Desktop support Engineer | Na | 8000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Check for active internet connection, check for error code and act accordingly as per error. Will check for other websites as there is network issue. If there is any network issue, will get the port details and send it to network team to resolve it.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on Bluetooth on my mobile phone.
Turn on the Bluetooth speaker and select the device on phone.
Need to pair bluetooth speaker to the phone.
Connection successful.

What according to you makes you a good candidate for customer service or technical support job? | I love solving customer technical problem. Will understand completely from the customer point of view. Will help then timely for any kind of issues.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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