Subject: Daily performance summary for LiveSalesman team for Oct 31st, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 1 Nov 2021 09:01:10 +0530

Please find listed below the performance data for the LiveSalesman team for Oct 31st, 2021.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Mosab Mohammed Abdalla Nasreldin | 4 | 1 | 5 | 0 | 7 | 17
Abu Sufian | 0 | 5 | 21 | 0 | 0 | 26
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
Ankit Kumar | 4 | 4 | 19 | 0 | 5 | 32
Hasan Nour | 0 | 3 | 6 | 0 | 0 | 9
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 0
Mohammed Ali | 18 | 0 | 7 | 0 | 12 | 37
RAMI KASSAM | 0 | 13 | 32 | 0 | 0 | 45
Waseem Ahemad . Khan | 0 | 13 | 28 | 0 | 3 | 44
Syed Ataullah | 0 | 0 | 0 | 7 | 0 | 7
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 1 | 1
Amir Aziz | 0 | 0 | 0 | 0 | 0 | 0
Asma Salem | 0 | 0 | 0 | 0 | 0 | 0
samah Alharby | 0 | 0 | 0 | 0 | 0 | 0
Hassan Saeed | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 26 | 39 | 118 | 7 | 28 | 218

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 16
| Delivery Related | Day of Delivery - Status | 3
| | Delayed Delivery (HH) | 1
| | Delivery Status | 40
| | Missing items\parts | 1
| Product Complaint | Complaint within Warranty | 13
| Refunds and Cancelations | Cancelation | 1
Customer Services Total | | | 75
PreSales | (blank) | (blank) | 17
| Other Enquiry | Store Availability | 2
| | Store Location | 1
| Policy Related | Delivery Cost | 2
| Product Related | (blank) | 1
| | Product Specification | 64
PreSales Total | | | 87
Grand Total | | | 162

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 1 | 0 | 0 | 0 | 0 | 1 | 2
Malek Hosan | 0 | 0 | 0 | 0 | 1 | 0 | 1
Syed Ataullah | 0 | 1 | 0 | 0 | 0 | 0 | 1
Amir Aziz | 0 | 1 | 0 | 0 | 0 | 0 | 1
Hasan Nour | 1 | 0 | 0 | 0 | 0 | 0 | 1
Ankit Kumar | 4 | 0 | 0 | 0 | 0 | 0 | 4
Javed Aslam | 1 | 0 | 0 | 0 | 0 | 0 | 1
Mosab Mohammed Abdalla Nasreldin | 3 | 0 | 0 | 0 | 0 | 0 | 3
Grand Total | 10 | 2 | 0 | 0 | 1 | 1 | 14

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Jok Kuol | 3 | 3 | 2 | 5 | 3 | 3 | 19
Ankit Kumar | 7 | 1 | 4 | 0 | 1 | 3 | 16
Mosab Mohammed Abdalla Nasreldin | 3 | 0 | 1 | 1 | 0 | 2 | 7
RAMI KASSAM | 10 | 2 | 1 | 0 | 3 | 3 | 19
Waseem Ahemad . Khan | 6 | 3 | 0 | 3 | 2 | 2 | 16
Abu Sufian | 6 | 0 | 2 | 0 | 3 | 0 | 11
Hasan Nour | 5 | 0 | 0 | 1 | 0 | 0 | 6
Mohammed Ali | 0 | 0 | 1 | 0 | 0 | 0 | 1
Grand Total | 40 | 9 | 11 | 10 | 12 | 13 | 95

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 7 | 1 | 2 | 2 | 0 | 3 | 15
Mosab Mohammed Abdalla Nasreldin | 4 | 1 | 1 | 1 | 1 | 3 | 11
Ankit Kumar | 6 | 0 | 0 | 0 | 0 | 2 | 8
Radhika Jawle | 0 | 0 | 0 | 0 | 1 | 0 | 1
Hasan Nour | 3 | 0 | 1 | 0 | 0 | 0 | 4
Abu Sufian | 0 | 1 | 0 | 0 | 0 | 0 | 1
Murtaza Kutiyanawala | 0 | 1 | 0 | 0 | 0 | 0 | 1
Waseem Ahemad . Khan | 1 | 1 | 0 | 0 | 0 | 0 | 2
Malek Hosan | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 22 | 5 | 4 | 3 | 2 | 8 | 44

Please feel free to reach out for any further clarifications.