Subject: Tech Support Candidate - Sunny Tiwari Sunny
From: Sunny Tiwari Sunny <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 31 Oct 2021 13:55:28 -0400

| | Tech Support Test

Name | Sunny Tiwari Sunny
E-mail | [email-masked]
Phone Number | (91) 8800557152
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Linux
Sql

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | IBM(KYNDRYL) | Service Delivery Soecialist | 15 days | 28000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I will click on setting option and then search the caches option and then I will delete the caches and then The site will work.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First on the bluetooth speaker and then open bluetooth in mobile phone and then it will search the bluetooth speaker after searching bluetooth I will make pair with it and then it will be connected
What according to you makes you a good candidate for customer service or technical support job? | I have a good experience of customer service or technical support so I can better handle them.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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