Subject: Tech Support Candidate - Siddharth karnani Siddharth
From: Siddharth karnani Siddharth <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 31 Oct 2021 03:26:54 -0400

| | Tech Support Test

Name | Siddharth karnani Siddharth
E-mail | [email-masked]
Phone Number | (91) 702394975
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | JAIPUR
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows OS - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Mattsen kumar | Content Auditor | 5 nov | 31,500
Previous Employer 1 | Teleperformance | Technical support Support Executive | 1th april 2019 | 17000
Previous Employer 2 | Na | Na | Na | Na

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1) I will check my internet connection.
2) I will try to open in any other web browser.
3) I will try to clear the cookies, cache and history.
4) If its opening in another browser and not on a particular browser then I will reset the browser by going into the settings.
5) If still not open I will try to open in incoginto mode once.
6) I will once restart the PC after doing all this.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) I will turn on Bluetooth speaker and at the same time I will turn on Bluetooth in phone's setting.
2) Then I will search for new devices in my phone's bluetooth settings

3) I will click on the bluetooth speaker name to pair it.
4) After that it will start pairing and it will be connected.

What according to you makes you a good candidate for customer service or technical support job?

I have more than two years of experience in this profile. I started my journey as customer care executive in domestic process(Nokia) and then with my good communication skills and hard work, I was moved into International process(Norton/Symantec) as techincal care executive. Therefore I am well aware about the customer service and techincal troubleshootings.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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