Subject: Daily performance summary for LiveSalesman team for Oct 30th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 31 Oct 2021 09:05:09 +0530

Please find listed below the performance data for the LiveSalesman team for Oct 30th, 2021.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Abu Sufian | 0 | 0 | 0 | 0 | 0
Abdulmajeed Alanzy | 0 | 0 | 33 | 1 | 34
Khaled Sufian | 0 | 0 | 23 | 3 | 26
Jok Kuol | 0 | 0 | 0 | 0 | 0
Hasan Nour | 0 | 3 | 0 | 0 | 3
Shaha alsubaie | 0 | 1 | 0 | 0 | 1
Ankit Kumar | 0 | 0 | 0 | 0 | 0
Javed Aslam | 0 | 4 | 10 | 9 | 23
RAMI KASSAM | 0 | 0 | 0 | 0 | 0
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 0 | 0 | 1
Syed Ataullah | 0 | 0 | 1 | 0 | 1
Malek Hosan | 0 | 3 | 3 | 0 | 6
samah Alharby | 0 | 0 | 45 | 9 | 54
Grand Total | 1 | 11 | 115 | 22 | 149

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 23
| Delivery Related | (blank) | 2
| | Delivery Status | 12
| | Missing items\parts | 1
| | Partial Delivery | 3
| Product Complaint | (blank) | 1
| | Complaint within Warranty | 8
| Refunds and Cancelations | (blank) | 2
| | Cancelation | 1
| | System errors | 2
Customer Services Total | | | 55
No Answer | (blank) | (blank) | 4
| No Answer | No Answer | 1
No Answer Total | | | 5
PreSales | (blank) | (blank) | 8
| Other Enquiry | (blank) | 1
| | Offers | 3
| | Payment Methods | 2
| | Store Availability | 1
| | Store Location | 2
| | Using Shukran Points | 4
| Policy Related | (blank) | 1
| | Delivery Cost | 3
| | Return Policy | 1
| Product Related | (blank) | 3
| | Product Specification | 2
PreSales Total | | | 31
Grand Total | | | 91

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 1 | 0 | 0 | 0 | 0 | 0 | 1
Malek Hosan | 2 | 0 | 0 | 0 | 0 | 0 | 2
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 4 | 0 | 0 | 0 | 0 | 0 | 4

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 6 | 6
Malek Hosan | 2 | 1 | 5 | 3 | 9 | 12 | 32
Javed Aslam | 11 | 0 | 0 | 2 | 1 | 6 | 20
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0 | 1 | 1
Asma Salem | 0 | 4 | 1 | 1 | 1 | 2 | 9
Abdulmajeed Alanzy | 8 | 6 | 4 | 3 | 1 | 3 | 25
samah Alharby | 8 | 3 | 1 | 0 | 0 | 0 | 12
Khaled Sufian | 1 | 1 | 0 | 0 | 0 | 0 | 2
Mohammed Abdulwahed | 6 | 0 | 0 | 0 | 0 | 0 | 6
Hassan Saeed | 3 | 0 | 0 | 0 | 0 | 0 | 3
Grand Total | 39 | 15 | 11 | 9 | 12 | 30 | 116

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 2 | 1 | 1 | 2 | 0 | 3 | 9
Mohammed Abdulwahed | 0 | 0 | 0 | 0 | 0 | 1 | 1
Javed Aslam | 2 | 1 | 0 | 0 | 0 | 2 | 5
Hasan Nour | 5 | 0 | 1 | 0 | 0 | 1 | 7
Abdulmajeed Alanzy | 0 | 0 | 0 | 0 | 0 | 1 | 1
Asma Salem | 0 | 0 | 0 | 0 | 0 | 1 | 1
Khaled Sufian | 0 | 1 | 0 | 1 | 0 | 0 | 2
samah Alharby | 0 | 0 | 1 | 0 | 0 | 0 | 1
Hassan Saeed | 0 | 1 | 0 | 0 | 0 | 0 | 1
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 0 | 0 | 0 | 0 | 1
Shaha alsubaie | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 11 | 4 | 3 | 3 | 0 | 9 | 30

Please feel free to reach out for any further clarifications.