Subject: Daily performance summary for LiveSalesman team for Oct 30th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 31 Oct 2021 09:01:09 +0530

Please find listed below the performance data for the LiveSalesman team for Oct 30th, 2021.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Abu Sufian | 0 | 4 | 20 | 0 | 0 | 24
Abdulmajeed Alanzy | 0 | 0 | 0 | 0 | 0 | 0
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
Jok Kuol | 0 | 3 | 18 | 0 | 0 | 21
Hasan Nour | 5 | 6 | 13 | 0 | 8 | 32
Shaha alsubaie | 0 | 0 | 0 | 0 | 0 | 0
Ankit Kumar | 5 | 1 | 22 | 0 | 5 | 33
Javed Aslam | 1 | 0 | 0 | 0 | 0 | 1
RAMI KASSAM | 0 | 8 | 36 | 0 | 0 | 44
Mosab Mohammed Abdalla Nasreldin | 1 | 1 | 7 | 0 | 5 | 14
Syed Ataullah | 0 | 0 | 0 | 4 | 0 | 4
Malek Hosan | 0 | 0 | 0 | 0 | 1 | 1
samah Alharby | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 12 | 23 | 116 | 4 | 19 | 174

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | Delivery Related | Delivery Status | 44
| | Missing items\parts | 1
| Product Complaint | Complaint outside Warranty | 1
| | Complaint within Warranty | 11
| Refunds and Cancelations | Cancelation | 6
| | Refunds after Return | 1
| | Return Request Initiation | 3
Customer Services Total | | | 67
Live Sales | Pre-Sale | Help placing new order | 1
Live Sales Total | | | 1
No Answer Total | | | 3
No Answer | No Answer | No Answer | 3
PreSales | Other Enquiry | Offers | 1
| | Store Availability | 9
| | Store Location | 2
| | Using Shukran Points | 1
| | Website/App Issues | 1
| Policy Related | Delivery Cost | 1
| | Delivery Time | 2
| Product Related | Product Specification | 61
PreSales Total | | | 78
Grand Total | | | 149

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Syed Ataullah | 0 | 1 | 0 | 0 | 0 | 0 | 1
Amir Aziz | 1 | 0 | 0 | 0 | 0 | 0 | 1
Ankit Kumar | 3 | 0 | 0 | 0 | 0 | 0 | 3
Javed Aslam | 1 | 0 | 0 | 0 | 0 | 0 | 1
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 6 | 1 | 0 | 0 | 0 | 0 | 7

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Jok Kuol | 4 | 5 | 1 | 5 | 4 | 3 | 22
Ankit Kumar | 7 | 0 | 4 | 0 | 1 | 3 | 15
Mosab Mohammed Abdalla Nasreldin | 2 | 1 | 1 | 0 | 0 | 2 | 6
RAMI KASSAM | 7 | 3 | 1 | 2 | 0 | 2 | 15
Waseem Ahemad . Khan | 5 | 1 | 2 | 1 | 2 | 2 | 13
Abu Sufian | 3 | 2 | 0 | 1 | 2 | 0 | 8
Hasan Nour | 3 | 0 | 0 | 1 | 0 | 0 | 4
Mohammed Ali | 0 | 0 | 1 | 0 | 0 | 0 | 1
Grand Total | 31 | 12 | 10 | 10 | 9 | 12 | 84

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mosab Mohammed Abdalla Nasreldin | 3 | 0 | 2 | 0 | 1 | 3 | 9
Mohammed Ali | 5 | 1 | 1 | 1 | 0 | 2 | 10
Ankit Kumar | 2 | 0 | 0 | 0 | 0 | 1 | 3
Radhika Jawle | 0 | 0 | 0 | 1 | 0 | 0 | 1
Abu Sufian | 0 | 2 | 1 | 0 | 0 | 0 | 3
Hasan Nour | 5 | 1 | 0 | 0 | 0 | 0 | 6
Murtaza Kutiyanawala | 1 | 0 | 0 | 0 | 0 | 0 | 1
Waseem Ahemad . Khan | 1 | 0 | 0 | 0 | 0 | 0 | 1
Malek Hosan | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 18 | 4 | 4 | 2 | 1 | 6 | 35

Please feel free to reach out for any further clarifications.