Subject: Tech Support Candidate - Shubham Bedi
From: Shubham Bedi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 30 Oct 2021 10:35:25 -0400

| | Tech Support Test

Name | Shubham Bedi
E-mail | [email-masked]
Phone Number | (91) 9911056455
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Raj Nagar Extension, Ghaziabad, Uttar Pradesh
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | JP Hotels and Resorts | Sr. Front Office Executive | January 2019 | 18k
Previous Employer 2 | Golden Tulip Hotel, Vasundhara | Job Trainee | August 2017 | 11k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Try to reload/refresh the page.
2. Carefully look for internet related issues such as visiting another webpage, check for spellings or disable adblock/VPN.
3. If the error still persists, I will begin with my ISP related troubleshoot.
4. Depending upon the type of error I have received, for example, "500 Internal server error" I shall wait for some time and come back.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Pairing mode: Press and hold the power button until the LED starts blinking.
2. Search/Scan for the Bluetooth speaker on either iOS or Android device and press the label.
3. Your Speaker is now connected and ready for playback.

What according to you makes you a good candidate for customer service or technical support job? | I believe I can communicate clearly, able to grasp product knowledge and have patience when it comes to a customer who is highly dissatisfied with the service. I have had times where I have managed to turn things around and made the overall interaction go super smooth. Admittedly, I have learnt a lot from my previous job, and one crucial thing I imbibed was the usage of positive language; this worked like charm every time I had been in a stressful situation or even in life as well. In conclusion, this job lands where I need to be and have related interests.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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