Subject: Tech Support Candidate - Kamna Singh Kamna
From: Kamna Singh Kamna <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 30 Oct 2021 10:23:18 -0400

| | Tech Support Test

Name | Kamna Singh Kamna
E-mail | [email-masked]
Phone Number | (+91) 9815722649
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Navi Mumbai
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | PropertyPistol Realty Pvt Ltd | Assistant Sales Manager | Working | 25000
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First restart my device.
Check the internet connection.
Check another browser.
Browse a cached version of the page.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Open the setting app.
2. Navigate to connected devices and turn on bluetooth toggle switch, if it's not enabled.
3. Select bluetooth to view the options.
4. Select pair new device to place the bluetooth device in pairing mode.
5. Look for the bluetooth speaker's name on the list.
6. Select the speaker's name to connect to it. When done the screen shows that the speaker is connected.

What according to you makes you a good candidate for customer service or technical support job?

Problem solving skills. You need to excel in customer service is problem solving.
Good communication skills which helps to convince the customer and make the conversation smooth.
Friendly attitude.
Empathy, try to understand the situations of the customer and their needs

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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