Subject: Tech Support Candidate - Shiv Dayal
From: Shiv Dayal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 30 Oct 2021 10:19:50 -0400

| | Tech Support Test

Name | Shiv Dayal
E-mail | [email-masked]
Phone Number | (91) 7042576739
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Sector 22, Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ienergizer | Junior engineer | 09 Oct 2021 | 19k
Previous Employer 1 | Ienergizer | CSA | April 2020 | 21k
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Check all lan cable and internet connection
Reset network settings
Check license and aggrement certificate
Allow cookies and pop up blocked sites
Check firewall settings

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Check bluetooth of both device should be on.
Remove all paired device and scan again and paired device

Reset settings
Check under safemode
Bluetooth updated version
Disable data saver

What according to you makes you a good candidate for customer service or technical support job?

First listen carefully the problem of customer
Try to paraphrase the issue
Acknowledgments and empathize to your customer
Provide fcr with all possible solutions

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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