Subject: Tech Support Candidate - Suryansh Sangal
From: Suryansh Sangal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 30 Oct 2021 09:48:16 -0400

| | Tech Support Test

Name | Suryansh Sangal
E-mail | [email-masked]
Phone Number | (+91) 9045113017
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Muzaffarnagar
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
MacOS
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | N | N | N
Previous Employer 1 | na | N | N | N
Previous Employer 2 | Na | N | N | N

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1 Restart My Device-
Many basic problems can be solved simply by restarting your device. This clears caches, and forces the device to re-load the program or web page you may be having issue with, rather than use something that may be partially wrong.

2 Make Sure the Internet Connection Works.

3 Check if the Website is Down for Everybody or Just Me.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1 Go to settings
2 Tap the Bluetooth option
3 Turn on Bluetooth
4 A list of available devices will appear.
5 If your speaker is not listed, press the button
on your speaker that makes it discoverable –
it’s often a button with a Bluetooth symbol on
it.
6 On your mobile select your speaker.

What according to you makes you a good candidate for customer service or technical support job? | Because my qualification is btech in computer science so, I have a technical knowledge of computer and coding and my strength is take initiative to work independently , good leadership skill and adaptable to any kind of situation in helping tendency.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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