Subject: Tech Support Candidate - Shruti Rajput
From: Shruti Rajput <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 30 Oct 2021 09:28:08 -0400

| | Tech Support Test

Name | Shruti Rajput
E-mail | [email-masked]
Phone Number | (91) 9918309421
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Lucknow
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows OS - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

If there is a problem in opening website www.ndtv.com on my browser, then i will take necessary steps like-
1. Firstly I will try to refresh my browser.

2. After refreshing if the same problem is arising then I will try to use different browser like Chrome which is very good for the users. So I will open the same website with different browser simply.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. I will do long press on the bluetooth button of the speaker.
2. Then I will take my mobile phone and will go to settings, there I will switch on the bluetooth setting and will choose the name whatever my speaker have.
3. This will simply connect my phone with Bluetooth speaker.

What according to you makes you a good candidate for customer service or technical support job?

I'm good with the customers specially when it comes to communication part. I think a good communicator have the qualities of effective listening as well as replying which I already have.
Another thing, I am good with problem solving as well as always keep calm whatever the situation is.
The customers can be of different temper and managing them is a big part which I think I have patience to handle them.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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