Subject: Trainer Candidate - Omer Khan
From: Omer Khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 30 Oct 2021 09:22:29 -0400

| | Tech Support Test

Name | Omer Khan
E-mail | [email-masked]
Phone Number | (91) 8076300747
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | New Delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Telus International | Team Manager | July 2020 | 51000
Previous Employer 2 | ATS solutions | Manager | March 19 | 50000

If Selected, how much time do you need to join? | Immediately
Please briefly describe your work experience specifically in training? | On floor refreshers training on Technical Support, customer service,voice and accent mostly operation needs
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | Conflict management of two employees as they were not in good terms with each other, changed there shift timings to opposite shifts
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Great experience means that the customer will speak good about you with people he/she knows... And stay loyal
What according to you makes you a good candidate for this position? | My skill set and vast experience
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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