Subject: Tech Support Candidate - Omer Khan
From: Omer Khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 30 Oct 2021 09:13:33 -0400

| | Tech Support Test

Name | Omer Khan
E-mail | [email-masked]
Phone Number | (91) 8076300747
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Telus International | Team Manager | July 2020 | 51000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Check if entering the right URL with right director like http/https
Check if connected to internet
Deleted browsing history and cookies

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on the bluetooth of mobile
Turn on the speakers
On mobile search for the device to get it paired and connect

What according to you makes you a good candidate for customer service or technical support job? | My skills and experience
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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