Subject: Tech Support Candidate - Pradeep Katiyar
From: Pradeep Katiyar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 30 Oct 2021 08:59:16 -0400

| | Tech Support Test

Name | Pradeep Katiyar
E-mail | [email-masked]
Phone Number | (+91) 8400737266
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Saket
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Aplab Limited | Sr. Engineer | | 30000
Previous Employer 1 | ECIL | JTO | 30th May 2019 | 23000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Following  step we need to follow -
. Check website by Google checked
. Check down speed
. All quikees are allowed
. Troubleshoot and fix bug if problem is continuing

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First slide down screen then turn on bluetooth.
Then identified available device surrounding to you.
Then click on connecting device and pair with.
Confirm device to pair.

What according to you makes you a good candidate for customer service or technical support job? | I have work hand experience in EEE Field and currently dealing with customer for technical support of aplab products
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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