Subject: Tech Support Candidate - Kusum Sharma
From: Kusum Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 30 Oct 2021 08:25:09 -0400

| | Tech Support Test

Name | Kusum Sharma
E-mail | [email-masked]
Phone Number | (110080) 9315583446
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Sangam vihar
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | On innovation | Sale executive | 2019 | 12k
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Restart My Device. Many basic problems can be solved simply by restarting your device.
Make Sure the Internet Connection Works. Open your browser. check if the website web pages will not open in any Internet browser, your computer may have a virus or malware infection. web pages will not open in any Internet browser, your computer may have a virus or malware infection. Some viruses and malware prevents web pages from opening or loading in any Internet browser. If malware is found and cleaned, it may resolve

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Swipe down from the top of the screen.
Touch and hold Bluetooth
Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More. Refresh.
Tap the name of the Bluetooth device you want to pair with your device.follow any interaction

What according to you makes you a good candidate for customer service or technical support job? | CSR should display resolve differently than most people. The ideal candidate tends to be passionate about their work and get a lot of enjoyment and pleasure out of it. Reliability: Tendency to behave in an uncompromising and consistently honest, moral, and ethical manner.job and capable of delivering excellent results. You possess skills that are unique, and likely unteachable, which makes you an above average candidate. You'll be an asset to the connect
On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |