Subject: Tech Support Candidate - Ehtesham uddin
From: Ehtesham uddin <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 30 Oct 2021 08:11:14 -0400

| | Tech Support Test

Name | Ehtesham uddin
E-mail | [email-masked]
Phone Number | (91) 9968376256
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Jamia Nagar. Okhla
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | SAFETIX PROTECTIVE EQUIPMENTS PVT. LTD. | IT Executive | working | 26400pm
Previous Employer 1 | Path Institute of Technology | System Engineer | Aug2019 |
Previous Employer 2 | Digicall Teleservices Private Ltd | system Anlyst | Dec2014 |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly go to crome website browser put website  detail see this website are not block in our list then see what error are coming.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | 1st step on blue tooth then connect it in our Bluetooth speaker.

What according to you makes you a good candidate for customer service or technical support job?

Resolve the customer issue as soon as possible.
My priority is that customer work is not affected so i support personally not give this task to our team member.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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