Subject: Tech Support Candidate - Navnit Nishu
From: Navnit Nishu <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 30 Oct 2021 08:07:20 -0400

| | Tech Support Test

Name | Navnit Nishu
E-mail | [email-masked]
Phone Number | (+91) 9693811887
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Deoghar jharkhand
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Restart my computer
2. I have to Check my internet connection or wifi
3. I have to Check the website is down or working properly in other devices.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Switch on the Bluetooth connection in phone or speaker and then put the speaker in pairing mode wait for phone to connect and then connect or play.
What according to you makes you a good candidate for customer service or technical support job? | I'm not experienced or expertise in this area but I'm always upto learning new things.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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