Subject: Tech Support Candidate - Shivanand Singh
From: Shivanand Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 30 Oct 2021 07:36:27 -0400

| | Tech Support Test

Name | Shivanand Singh
E-mail | [email-masked]
Phone Number | (91) 7800977853
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Gail limited | Junior engineer | 2018 | 22000
Previous Employer 1 | Shri ram switchgear limited ratlam | Electrical supervisor | 2019 | 26000
Previous Employer 2 | Ramky infrastructure limited ujjain | Electrical site supervisor | 2021 | 30000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Yes
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Start  mobile Bluetooth and connect  the speaker.
What according to you makes you a good candidate for customer service or technical support job? | My behavior  and my knowledge.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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