Subject: Tech Support Candidate - Priyanka Chauhan
From: Priyanka Chauhan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 30 Oct 2021 06:52:37 -0400

| | Tech Support Test

Name | Priyanka Chauhan
E-mail | [email-masked]
Phone Number | (93104) 99898
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | NEW DELHI
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Carrier key | Front office receptionist | 6 | 18,000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

See if the Problem Is on Your End or Theirs. ...
, you might need to reboot your modem and/or router, as any hiccups there can bring down your entire browsing session.

Browse a Cached Version of the Page. ...

Disable Add-Ons and Other Interfering Software. ...

Check Another Browser or Incognito Window. ...
Fix Your DNS.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Swipe down from the top of the screen.
2. Touch and hold Bluetooth .
3. Tap Pair new device.
4.  If you don't find Pair new device, check under "Available devices" or tap More. Refresh.
5. Tap the name of the Bluetooth device you want to pair with your device.

What according to you makes you a good candidate for customer service or technical support job? | According to me that makes me a good candidate for customer service or technical support job is my skills and the ability to grab & learn new things and getting experience out of them. I can say I'm a quick learner as I'm always interested in learning new skills and getting knowledge. I think my profile is suitable for this job.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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