Subject: Tech Support Candidate - Neeraj Kumar Neeraj
From: Neeraj Kumar Neeraj <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 30 Oct 2021 06:28:03 -0400

| | Tech Support Test

Name | Neeraj Kumar Neeraj
E-mail | [email-masked]
Phone Number | (0120) 972053663
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Dilshad garden delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | VIP industries Ltd | Asst manager service | Currently working | 55000
Previous Employer 1 | Ferolite jointing ltd | Sr engineer | June 2010 | 10000
Previous Employer 2 | Tata motors | Junior engineer | May 2007 | 8000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I will check my internet connection , Second I will check and website link again , third I will be open in another browser ..

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Open my bluetooth in the phone
2. Will on bluetooth speaker
3. Then bluetooth will connect auto with phone

What according to you makes you a good candidate for customer service or technical support job?

1. Good communication skill
2. Good listener
3. Problem solve on first call
3. Try to make customer delight after solve the problem
5. Feedback

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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