Subject: Tech Support Candidate - Gurvinder Singh
From: Gurvinder Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 30 Oct 2021 05:20:17 -0400

| | Tech Support Test

Name | Gurvinder Singh
E-mail | [email-masked]
Phone Number | (91) 7015573839
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Rohtak
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
powerpoint,excel

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1 Restart My Device
2 I MAKE SURE THAT INTERNET CONNECTION IS WORKING OR NOT
3 I WILL CHECK IF THE WEBSITE IS DOWN FOR EVERYBODY OR JUST FOR ME

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Swipe down from the top of the screen.
2. Make sure Bluetooth is turned on.
3. Touch and hold Bluetooth.
4. In the list of paired devices, tap a paired but unconnected device.
5. When your phone and the Bluetooth device are connected, the device shows as "Connected."

What according to you makes you a good candidate for customer service or technical support job? | Customer First" is a mantra for any Organisation to succeed in its business. I follow this mantra.  Being responsive with a positive attitude, taking accountability & ownership, understanding Customer issues as a partner, and providing proactive cost-effective and best solutions towards the problems before the Customer realizes would definitely differentiate you from others.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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