Subject: Tech Support Candidate - Aayush Gupta
From: Aayush Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 30 Oct 2021 05:08:21 -0400

| | Tech Support Test

Name | Aayush Gupta
E-mail | [email-masked]
Phone Number | (91) 8951648100
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Sector 74, noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
MacOS
Linux
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Teleperformance | Subject matter expert | NA | 24195
Previous Employer 1 | Na | Na | Na | NA
Previous Employer 2 | Na | Na | Na | Na

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check if the internet connection is working fine
2. If it says no internet will check the wire in case of hard wired connection and lights on the router.
3. Check proxies, vpn, host files, firewall, antivirus on the computer
4. If steps 1-3 give a positive result will go online and check if ndtv.com is down or not.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on the speaker
2. Enter pairing mode on speaker
3. Turn on bluetooth on your phone and go to add device screen
4. Select the device
5. Accept the pairing, usually displayed with a code

What according to you makes you a good candidate for customer service or technical support job?

1. I have an urge to learn new things
2. I don't shy away from Google and any troubleshooting requires a lot of google.
3. Team player
4. Have experience managing employees

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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