Subject: Tech Support Candidate - Shashank Kashyap
From: Shashank Kashyap <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 30 Oct 2021 04:56:41 -0400

| | Tech Support Test

Name | Shashank Kashyap
E-mail | [email-masked]
Phone Number | (91) 7727926549
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Mansarovar Jaipur
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I would check the internet connectivity of my device and if that is okay then I will go for enabling security check for the same website where if site is showing error due to private connection then I will allow it for the advance features where I will enter the website there.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | settings>Other Network & Connections> Bluetooth>pair device Now we will pair the new device ...and then connection will be established.
What according to you makes you a good candidate for customer service or technical support job? | My skills gives me the confidence to be the best fit for this role.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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