Subject: Tech Support Candidate - Diksha Dhiman
From: Diksha Dhiman <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 30 Oct 2021 04:46:03 -0400

| | Tech Support Test

Name | Diksha Dhiman
E-mail | [email-masked]
Phone Number | (91) 8510816770
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | New Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Ganesha international | Marketing manager | 30 September | 30k
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will check my internet connection to check whether is there anything problematic from my end. Then I would be checking on internet for fixing of issues like such or is there a breakdown  of website or not.
If nothing could be possible from my end so at last I will leave an email on to the official id of the company.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Switch on the Bluetooth of the phone from the settings and then connect it or paired it with the respective device by knowing its Bluetooth’s name / handle.
What according to you makes you a good candidate for customer service or technical support job? | I have a skill to satisfy customers by solving and resolving their issues by listening to them patiently and logically.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |