Subject: Tech Support Candidate - Amit Jha
From: Amit Jha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 30 Oct 2021 03:53:15 -0400

| | Tech Support Test

Name | Amit Jha
E-mail | [email-masked]
Phone Number | (011) 9999119742
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | New delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Rezig Technology Pvt Ltd | CSM | |
Previous Employer 1 | Ar Technology | CSM | |
Previous Employer 2 | Peoplestrong Hr Services | | |

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1: Ask to user try to open this website in another Browser.
2: Tell step to customer Check the internet connectivity working or not.
3: Use the tracert  cmd to find issue.
4: Tel the step to Check firewall setting

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1: Go to settings
2: Tap the Bluetooth option
3:Turn on Bluetooth
4:A list of available devices will appear.
5: If your speaker is not listed, press the button on your speaker that makes it discoverable – it’s often a button with a Bluetooth symbol on it.
6: On your mobile select your speaker (it might be a random product number but should have the speaker’s brand name listed) and that’s it, you’re connected!

What according to you makes you a good candidate for customer service or technical support job?

1: Understand the client issue and provide them proper solution.
2: Listen customer then reply on customer issue.

3: Be polite with customer.
4: understand client plain area and try to give them proper solution.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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