Subject: Tech Support Candidate - Aman Khanna
From: Aman Khanna <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 30 Oct 2021 03:51:39 -0400

| | Tech Support Test

Name | Aman Khanna
E-mail | [email-masked]
Phone Number | (+91) 8800650699
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Shivaji Vihar near Tagore Garden (New Delhi)
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Weblink Pvt. Ltd. | Web Executive | 20-05-2020 | 17000
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First i will read the error and take action accordingly.
Like to check my internet connection or refresh the page. Or open my browser again. If error will come again then i try to open that website on another device.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Open Bluetooth of both the devices.
2. Go to Bluetooth Settings of Mobile and Pair the mobile Bluetooth to speaker Bluetooth by connect with the name of the speaker Bluetooth.
3. Then it shows a connected pop-up and we can test by playing some music or video on our mobile phone.

What according to you makes you a good candidate for customer service or technical support job?

1. Good communication Skills
2. Ability to deals in customer service like analyzing the query and understanding the client need or problem and act accordingly.
3. Have a good knowledge about the field of work.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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