Subject: Tech Support Candidate - Mohammad Faisal
From: Mohammad Faisal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 30 Oct 2021 03:18:43 -0400

| | Tech Support Test

Name | Mohammad Faisal
E-mail | [email-masked]
Phone Number | (+91) 7669231045
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Aligarh
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Linux
SQL

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Oranix Technologies PVT LTM. | | |
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First check Network latency
Then check URL is correct or not
Then after i will troubleshoot with that.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First i will open Bluetooth and make connection with speaker
and also pair to connect

What according to you makes you a good candidate for customer service or technical support job?

First step to listen customer carefully
Second satisfy that customer regarding work
And start to take an action on the task with related team and take update every related time like 10mins or 15min properly and also give update to customer for satisfying.
So that that customer be cool to that job.

That's my side

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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