Subject: Tech Support Candidate - Tanya Sehgal
From: Tanya Sehgal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 30 Oct 2021 03:11:40 -0400

| | Tech Support Test

Name | Tanya Sehgal
E-mail | [email-masked]
Phone Number | (+91) 8700439097
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Chander Nagar, East Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | | |
Previous Employer 1 | Na | | |
Previous Employer 2 | Na | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I would first try to refresh the page and I would also make sure I have typed in the correct address. After that I would check if my wifi is connected and the internet is working at good speed. Then I would check the error message and go to google and check for the error code to assess the problem. If I still can't get it to work then I would try to get external help.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Swipe down my notification window and there I find bluetooth symbol. Keep holding down the button for a few seconds and the window box opens mentioning all the paired and available devices. I select the name of the bluetooth speaker that I am trying to connect my phone with and the bluetooth device is connected. I can also alternatively go to settings, click on connections, click on bluetooth and then select the name of the bluetooth device from there.
What according to you makes you a good candidate for customer service or technical support job? | I believe a customer service job requires a patient listener and a clear communicator. Also they need to be an eager problem solver, invested in helping the client and benefitting the company at the same time. They cannot be rude, unprofessional or impatient with the client.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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