Subject: Trainer Candidate - Nazima Khatun
From: Nazima Khatun <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 30 Oct 2021 02:56:08 -0400

| | Tech Support Test

Name | Nazima Khatun
E-mail | [email-masked]
Phone Number | (91) 9650802053
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Uttam Nagar

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Infocom Network Ltd. | Subject Matter Expert | Oct 2021 | 25000
Previous Employer 1 | Aegis BPO | Customer Care Exev\cutive | March 2010 | 7000
Previous Employer 2 | Solids Handling Engineering | Computer Operater | February 2015 | 8000

If Selected, how much time do you need to join? | Available
Please briefly describe your work experience specifically in training? | As Subject Matter Expert i was handling 13 to 14 members of team and motivate them to fulfilled there given target and manage to handle all my team reports, team issue, leaves and other things in team.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | In the last year Corona pendemic i was motivated my team to give extra efforts to smoothly run our process and also manage shortage of team.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service is only providing information but if the customer is fully satisfied that means we will provide information which he has required and next time they won't complaining.
What according to you makes you a good candidate for this position? | Im very hard working and honest person and this is my quality in every work honesty is required and i think if i will got this job definitely i will grow my process.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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