Subject: Tech Support Candidate - Jagtar Singh
From: Jagtar Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 30 Oct 2021 02:35:20 -0400

| | Tech Support Test

Name | Jagtar Singh
E-mail | [email-masked]
Phone Number | (+91) 9717174454
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Hardware - Advanced
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Kyscent llp | Voip engineer | 45-60 days | 44.344
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. I'll check my system internet network.
2. I'll check website ping
3. I'll check website URL is correct, which I'm entering on the web.
4. I'll remove the browser cache files
5. I'll accept the all file cookies
6. Will Internet firewall, may be it is blocking particular web site.

If still I'm facing same issue then I'll take help from senior support team.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Open the mobile bluetooth
2. Power on the Bluetooth speaker
3. On the Bluetooth pair mode.
4. search the Bluetooth in Mobile
5. Click on the searched bluetooth name
6. Enter the Yes on pair

What according to you makes you a good candidate for customer service or technical support job?

1. Check the customer query properly via mail/call/chat.
2. Check all the configuration from first basic steps
3. After resolved the issue, take the confirm from customer

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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