Subject: Tech Support Candidate - Ankit Gupta
From: Ankit Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 30 Oct 2021 02:23:40 -0400

| | Tech Support Test

Name | Ankit Gupta
E-mail | [email-masked]
Phone Number | (+91) 7703930740
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Okhla phase 1
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Iptv | Tl and seller | 25 oct | 25000
Previous Employer 1 | Hashtag recruiters and trainers | Tl and hr executive | 31 jan |
Previous Employer 2 | Converges | Hr executive | 25 sep |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will close the browser and reopen it and then try to open the website again or I will open the command prompt and then type the link again or I will use a different browser if the problem continues I will check if there’s a proxy or not.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Firstly I will turn on the Bluetooth of the speaker and my phone.Then I will go the Bluetooth settings and select the Bluetooth speaker from the available devices. I will pair it to the speaker.
What according to you makes you a good candidate for customer service or technical support job? | According to me you have to be a good listener because if you listen to customer well and try to understand what exactly is the problem he/she is facing you will be able to help them in a better manner
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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