Subject: Tech Support Candidate - Suraj Mishra
From: Suraj Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 30 Oct 2021 02:22:00 -0400

| | Tech Support Test

Name | Suraj Mishra
E-mail | [email-masked]
Phone Number | (+91) 8355008706
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | gurgaon, sector 38
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP
Outlook, VPN, Windows and Software installation

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Axness technologies | remote support engineer | 4-04-2021 | 24K
Previous Employer 2 | P. C. Solution | Remote support engineer | 31-08-2020 |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly I will check internet connection, then I will check this website is restricted by company or not.
I will check any VPN is connected or not, if connect then I will disconnect the VPN.
I'll check in any other browser.Reset the internet setting's.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

I'LL turn on Bluetooth in both device's then search available Bluetooth device's from phone.
Once I got the speaker name in the list then pair with my phone & it will connect.

What according to you makes you a good candidate for customer service or technical support job?

I listen to user's issue very calm then give a sympathy statement for that issue so that user can be relax.
Then troubleshoot the issue and take user concern before closing the ticket.
Also understand to user why this issue has occur.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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